If Your Flight Is Delayed
Delays are normal at busy airports. A pre-booked transfer should absorb them without extra stress or cost. Here is how that works.
Flight Tracking
When you give us your flight number, we track it. If it is late, your pick-up moves with it; if it lands early, your driver adjusts too.
Read more on our flight tracking page.
Free Airport Waiting Time
Airport pick-ups include 60 minutes of free waiting time from landing, which covers passport control and baggage reclaim for most travellers.
If you expect to take longer, message us and we will keep your driver informed.
What You Should Do
- Enter your correct flight number when booking.
- Keep your phone on after landing so the driver can reach you.
- Tell us if your plans change, such as a missed connection or a different terminal.
Connecting Flights
If you are on a connecting itinerary, give us the flight you are arriving on, not the first leg, so tracking works properly.
Frequently Asked Questions
Do I pay more if my flight is late?
No. Your fare is fixed when you book, and the booking includes 60 minutes of free airport waiting time.
What if I miss my flight and need a new time?
Contact us as soon as you can and we will help with the options.
Who do I call at the airport?
Use the number or WhatsApp on your booking confirmation.
More guides: all blog posts.